eService: email response management, self-service, chat, knowledge management
Keywords: email management, email service management, email management solution, inbound email processing, email response management, email customer service, knowledge customer service, knowledge management software, knowledge contact centre, knowledge base, eservices software, e-service, web site self-service, web self-service, multi-channel customer service, ondemand customer service, contact center solution, multi-channel contact centers, hosted chat software, CRM software, crm call center, call centre automation